Frequently Asked Questions
Everything you need to know about your BeLoveJewel experience.
What materials are used in BeLoveJewel pieces?
We use high-quality materials including 18k gold plating, 925 sterling silver, and premium stainless steel to ensure durability and a luxurious finish for every piece.
How should I care for my jewelry?
To maintain the shine of your jewelry, we recommend removing it before swimming or showering and avoiding direct contact with perfumes and lotions. Store your pieces in the provided pouch when not in use.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, BeLoveJewel ships worldwide! Shipping costs and delivery times vary by country and will be calculated automatically at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also track your package directly through the 'Order Status' page on our website.